Privacy Policy

1. General information

Metalstudio Ltd (hereinafter referred to as “we”) care about the privacy and personal data protection of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal data collected through our website and services in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation or GDPR) and the laws and regulations of the Republic of Latvia.

2. Categories of personal data

Depending on the services used, we may process the following personal data:

Customer identification data

Name and surname.

Contact

Delivery address;
Billing address;
Email address;
Phone number.

Order and payment information

Order details;
Payment method;
Information on the execution of the transaction.

We do not store or process payment card data. They are processed securely by the relevant payment service providers.

Technical data

IP address;
Device type;
Browser information;
Information on how to use the website;
Cookies data;
Information generated by Google Analytics and other analytics tools.

3. Purposes and legal basis for processing personal data

We only process personal data for specified and legitimate purposes:

Execution of the contract

To receive, process and fulfil orders, prepare invoices, organise the delivery of goods and provide customer service.

Legal obligations

To comply with the requirements of the laws and regulations of the Republic of Latvia, including accounting, tax and consumer protection regulations.

Communication with customers

To answer questions, provide information on the status of orders and ensure efficient communication.

Legitimate interests

To improve website functionality, analyse user habits, ensure system security and improve service quality.

4. Recipients of personal data

We do not sell, rent or disclose personal data to third parties without a lawful basis.

Personal data may only be transferred to partners whose involvement is necessary for the provision of services:

Delivery service providers (couriers and parcel operators);
Payment service providers and financial institutions;
Accounting and financial reporting service providers;
IT system maintenance and hosting providers
Google services (Google Analytics, Google Search Console) for the purposes of website performance and statistical analysis;
State and local government authorities in the cases provided for in the laws and regulations.

All cooperation partners process personal data in accordance with applicable data protection laws and regulations.

5. Periods of retention of personal data

Personal data are kept only for as long as necessary to achieve the relevant objectives or to comply with the requirements of laws and regulations.

Order and accounting documents are kept for the period prescribed by the laws and regulations;
Customer contact data is kept for as long as necessary to process the request;
Analytics data are stored according to the time limits set by the analytics tools used.

After the retention period has expired, the personal data are deleted or anonymised.

6. Data subject rights

Under the GDPR, you have the right to:

request information about the processing of your personal data;
receive a copy of your personal data;
request rectification of inaccurate or incomplete data;
request the erasure of personal data in the cases provided for by the regulatory enactments;
restrict the processing of personal data;
object to the processing of personal data;
exercise data portability rights;
withdraw the consent given, if the processing is based on consent;
lodge a complaint with the Data Inspectorate.

7. Use of cookies

Our website uses cookies to:

ensure the technical functioning of the website
save user preferences;
improved user experience;
analyse website traffic statistics.

The user can change the cookie settings in their browser at any time.

8. Security of personal data

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, loss, destruction or other unlawful processing.

9. Contact details

If you have any questions about this Privacy Policy or the processing of personal data, please contact us:

SIA “Metalstudio”
Registration No.: 40203751258
E-mail: info@metalstudio.lv
Phone: +371 26880533

Last updated: 2026